pegasusph Frequently Asked Questions

You must be at least 21 years old to register and play at pegasusph. This is a strict requirement under Philippine gambling regulations enforced by PAGCOR. We verify every player's age during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and any funds returned. There are no exceptions to this rule.

pegasusph accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC Professional ID

Please ensure your document is valid, clearly photographed, and shows your full name and date of birth. Blurry or expired documents will be rejected and you will be asked to resubmit.

No. Each player is permitted to hold only one active account on pegasusph. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the "Forgot Password" feature on the login page or contact our support team at [email protected].

Visit the pegasusph Login page and click "Forgot Password?" below the login form. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 support team and we will verify your identity and assist you manually.

pegasusph supports the following deposit methods for Filipino players:

• GCash — fast, instant deposits directly from your GCash wallet
• Maya (PayMaya) — seamless deposits via the Maya app
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards issued by Philippine banks

The minimum deposit at pegasusph is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with our anti-money laundering (AML) compliance procedures.

Deposit processing times at pegasusph vary by method:

• GCash / Maya: Instant — funds appear in your pegasusph account within seconds.
• Debit Card: Usually within 5–15 minutes.
• Bank Transfer: 1–3 business hours during banking hours; transfers made after 5 PM or on weekends may take until the next business day.

If your deposit has not appeared after the expected timeframe, please contact our support team with your transaction reference number.

pegasusph does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with GCash, Maya, or your bank directly if you are unsure about their fee structure. Any fees charged by third-party payment providers are outside pegasusph's control.

To withdraw from pegasusph, log in to your account and navigate to the Cashier section. Select Withdraw, choose your preferred withdrawal method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money laundering policy. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

Withdrawal processing times at pegasusph are as follows:

• GCash / Maya: Within 1–4 hours after approval (most are processed same day).
• Debit Card: 1–3 business days depending on your issuing bank.
• Bank Transfer: 1–3 business days. Transfers to BPI, BDO, and UnionBank are typically faster.

All withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount at pegasusph is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional identity checks as part of our AML compliance procedures. We recommend completing your full KYC verification early to avoid any delays when you are ready to cash out.

pegasusph offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions — check the pegasusph promotions page after logging in for the latest offer. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Read the full bonus terms carefully before claiming any offer.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you must place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. At pegasusph, wagering requirements are clearly stated in each bonus's terms and conditions. Different games contribute different percentages — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the wagering requirement, the bonus and any associated winnings will be forfeited. Your original deposit amount (if separate from the bonus) may still be withdrawable — check the specific bonus terms for details. pegasusph always displays your current wagering progress in the My Bonuses section of your account.

pegasusph offers a wide and growing library of online casino games designed for Filipino players, including:

• Slots — hundreds of video slots with various themes, paylines, and jackpot sizes. Visit our Slot page for the full selection.
• Bingo — exciting online bingo rooms with multiple card options. Check out our Bingo page.
• Featured Games — including Monster Triple and Ganesh Gold, two of our most popular titles.
• Live Casino — real-time games with live dealers streamed in HD.

New games are added regularly, so check back often for the latest additions.

Yes. All games at pegasusph use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency. pegasusph is committed to fair play for every Filipino player on our platform.

Absolutely. The pegasusph platform is fully optimised for mobile play. You can access all games directly through your smartphone or tablet browser — no app download required. The mobile experience is smooth and responsive on both Android and iOS devices. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, you can enjoy pegasusph games on the go as long as you have a stable internet connection.

pegasusph uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations of the National Privacy Commission (NPC). For full details on how we handle your data, please read our Privacy Policy.

If you suspect that someone has accessed your pegasusph account without your permission, take the following steps immediately:

• Change your password right away via the Account Settings page.
• Contact our 24/7 support team at [email protected] to report the incident.
• Request a temporary account lock while the issue is investigated.
• Check your recent transaction history for any unauthorised activity.

We recommend using a strong, unique password for your pegasusph account and enabling two-factor authentication (2FA) if available on your account settings.

Log in to your pegasusph account and go to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period to protect players from impulsive decisions. We strongly encourage all players to set deposit limits as part of a healthy gaming routine.

Self-exclusion is available to all pegasusph players at any time. Go to Account Settings > Responsible Gaming > Self-Exclusion and choose your exclusion period: 6 months, 1 year, or permanent. Your account will be suspended immediately and you will be removed from all marketing communications. For more details on how self-exclusion works, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. The following organisations provide confidential support in the Philippines:

• PAGCOR Responsible Gaming Hotline — contact PAGCOR directly for referrals to support services.
• National Center for Mental Health (NCMH) — located in Mandaluyong City, Metro Manila; provides counselling for behavioural addictions.
• Gamblers Anonymous Philippines — peer support groups for those affected by gambling addiction.
• Your local barangay health centre — can refer you to mental health services in your area.

You can also reach the pegasusph responsible gaming team at [email protected]. For more information, visit our Responsible Gaming page.